Frequently Asked Question
If you have any questions or concerns, please do not hesitate to contact us. We would love to hear from you:
We are currently experiencing unprecedented high call and email volume. We are currently scaling our customer support team and making the necessary improvements to answer all of your questions and give you the time you deserve. We very much appreciate your patience!
You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.
Yes, but charging with 3rd party panels can be dangerous if done in the inappropriate way. Please seek professional expertise when combining 3rd party panels with your Pecron.
Yes! We offer discount for all buyers for their first order. Simply sign up to get a storewide coupon code; You will also get our latest new on updates and promotions.
The using time is based on your device power, here is the basic formula:
Depth of Discharge(DoD) = 85%
Working Time = xxx Wh * 0.85 / operating power of your device.
For reference, assuming power consumption of your device is 300W, working time for your Pecron E1000 will be 1028Wh*0.85/300W=2.9 hrs.
Yes! Please contact us at firstname.lastname@example.org(or through the contact form with subject "wholesale") if you're looking to purchase packages of 20+. We will do our best to accommodate you with great pricing and shipping options.
RETURN & REFUND
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging will all pieces intact in resalable condition.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
First of all, we'd like to sincerely apologise for your unsatisfactory experience on your special occasion.
For returns, please email us at email@example.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions where to send returned goods.
You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
No! Customers are responsible for shipping costs of returned items. The cost will be reimbursed only if your purchase arrived damaged/faulty.
Orders are shipped out from US, California.
(International orders may vary from country to country)
Yes! But there could be some restrictions on battery for some countries like New Zealand, please contact us before placing your order if you're not sure. And we will bill for any additional freight and customs charges. Delivery time will depend on location and customs clearance.
Our goal is to offer you the best and fastest shipping service, no matter where you live. We deliver to hundreds of customers every day, and we strive to provide you with services of the highest level.
- We ship with FedEx, UPS, USPS and Canada Post at our discretion.
- Local pickup services are not currently available.
- Processing time: 1-2 Business Days
- Shipping time: About 2-10 Business Days for Standard Shipping; About 1-5 Business days for Express Shipping
- International Shipping may take up to 30 days
For out-of-stock items or products that need to be shipped from other warehouses, please contact our customer service staff for shipping times
Shipping outside the US will incur customs fees. The shipping price at checkout will have the additional fees applied directly to the shipping price upfront.
We have equipped warehouses in the United States, Canada and Germany. IIn the future, we hope that our products will also be equipped with stock in more countries to reduce costs. If you have any questions, please email us at firstname.lastname@example.org
30-Day Money Back Guarantee
Vision: Building Up A World That Runs On Green Energy
At PECRON, we put a lot of effort into manufacturing quality products to meet our customers‘ expectations and stand behind every item we make. Our product comes with our 100% satisfaction guarantee for 30 days as we want to make sure that you are ordering with confidence and assurance.